Certified Logistics Associate (CLA) Practice Test 2026 – All-in-One Guide for Exam Success!

Last-mile delivery specifically refers to the final step of the logistics process, where goods are transported from a distribution center or facility directly to the end customer. This stage is critical in the supply chain as it directly impacts customer satisfaction and the overall efficiency of the delivery service. It often involves complex logistics and can include various challenges such as traffic congestion, navigating local delivery routes, and ensuring timely delivery, which makes it distinct from other stages in the logistics process, such as transportation within a manufacturing plant or long-distance shipping. The effective management of last-mile delivery is essential in e-commerce, as it is the stage where customers experience the service directly, often influencing their perception of the entire shopping experience.