Certified Logistics Associate (CLA) Practice Test 2026 – All-in-One Guide for Exam Success!

Question: 1 / 400

Most service failures in logistics can be traced back to breakdowns in communication. True or False?

True

The statement is true; most service failures in logistics can indeed be traced back to breakdowns in communication. Effective communication is critical within the logistics chain, which involves multiple stakeholders, including suppliers, manufacturers, distributors, and customers. When communication is clear and efficient, it helps ensure smooth coordination of activities, accurate forecasting, timely deliveries, and the proper handling of any issues that may arise.

When communication breaks down, misalignment or misunderstandings can occur, leading to delays, inventory shortages, incorrect orders, and customer dissatisfaction. For example, if a supplier is not adequately informed about changes in order quantity or delivery times, this can result in delays that affect the entire supply chain. Therefore, establishing robust communication channels and protocols is essential for minimizing service failures in logistics.

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False

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